The time starts when the truck/van arrives to the pick-up address and ends when the job and payments are done. After the minimum hours has been reached, we count additional time in 1-hour increments.
Yes we can! But inform us in advance please.
Sometimes yes, sometimes no, depends on the driver and which vehicle.
We accept either cash after job or advanced payment per bank.
Yes, According to German Commercial Law (HGB),we have the basic liability for furniture transport of 620 € per m³
Tips and snacks are a great reward for good and hard work, we recommend to tip your movers directly in cash, or with a separate bank transfer (not together with your invoice)
It is important to inform us in advance about the parking situation, especially in 1 lane streets or if there is a tram lane. We need minimum 7 days to organise the No parking zone. For smaller jobs its not required, we find solutions.
Yes, the payment should be according to the booking.
It is not ideal, in this case we recommend you either to book the truck with driver and do it yourself or our movers takes care of everything.
Yes, up to 3m3 is free of charge + our service fee, over 3m3 starts from 60€ plus our service fee.